Today we are releasing version 2.0.01 of our non-healthcare guidance product called 'Cincom MiGuide'. It is interesting to see how the same principles and technologies that are helping healthcare providers can be applied to other industries such as Contact Centers.
At the end of the day, interactions with customers through a contact center seem to face some of the same challenges: providing consistent service, being able to master complex processes, difficulty in training agents, etc.
Oscar Gonzalez is the Marketing Manager for the Cincom Intelligent Business Applications group. For over 10 years he has helped develop solutions for customers in the financial services and healthcare markets both in Europe and the USA . Oscar is a member of the Chartered Institute of Marketing, NAHAM and HFMA. He can be reached on on his cell (UK) 07976722197 or via email at ogonzalez@cincom.com
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