By Oscar Gonzalez, Cincom Systems
One of the common problems across hospitals is that of preventing duplicate patient records being entered into the MEDITECH system. Patients are usually issued with a Unit Number which is unique to them and should help maintaining a cohesive view of the patient history.
However, patients tend to forget the Unit Number and this results in personnel with less registration experience, such as nurses or part-time registration officers, entering new registrations for existing patients.
Adding an Intelligent Guide to the Patient field in MEDITECH can help prevent this type of error. The Guide automatically takes the employee conducting the registration through a process of questions and answers to ascertain if the patient has already been registered. Even if the patient do not have the number at hand the Guide will provide the necessary guidelines on how to find the appropriate patient record.
The benefits of this simple but effective Guide are many: reduce registration times, eliminate the need for de-duplication, help identifying patients with a bad-debt history, and most importantly increase patient safety and the quality of the service provided.
Oscar Gonzalez is the Marketing Manager for the Cincom Intelligent Business Applications group. For over 10 years he has helped develop solutions for customers in the financial services and healthcare markets both in Europe and the USA . Oscar is a member of the Chartered Institute of Marketing, NAHAM and HFMA. He can be reached on on his cell (UK) 07976722197 or via email at ogonzalez@cincom.com
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